Dear Heather & Eddie, Thank you to your team for their excellence in customer service. I am delighted with the sales & installation process & will not hesitate to recommend your company.
Kind regards, Kate
Just wanted to send you a quick email (which I’ve been meaning to do for a while so apologies for the delay!!) regarding the lopi fireplace we purchased about a year ago now from you! We are so happy with our fireplace – it is greatly appreciated in these cold times and heats up our space perfectly! Thankyou for the great service & product – if we are to ever build again this is the exact fireplace we would get again!
We are absolutely delighted with our Lopi fireplace and would like to thank you all for the wonderful assistance you provided. You really saved the day when we found out the space built was not big enough for the Stuv; thanks to Eddie for coming out, measuring up and suggesting the Lopi. Now that the wood storage cupboard is finished, we thought you might like to see some photos. The builder will be organising some professional photos in a couple of weeks so we’ll send them through too.
You might remember that we had the wood box set up so we can load it externally. It’s working really well and we’re happy that we persevered with the idea. The hearth is steel and sits flush with the timber floor. Part of the skirting board is also steel to comply with the non combustible material requirement.
Louise and Leslie
On behalf of Claire and I, thank you for the ease with which you made the experience of buying our new fireplace. It has been working beautifully and looks amazing, the nights since installation has seen all the family lying or sitting around it enjoying the warmth and ambience.
Also a big thanks to Adam for the install, he did a great job and nothing was too much trouble.
Best wishes, Nigel Lappin.
We are very happy with the performance of our two new heaters. The Lopi gas fireplace is extremely efficient, creating warmth throughout our large apartment. The electric ambience heater creates just that with enough heat output to warm our smaller living area. Installation of these heaters was managed professionally. Your business took ownership of the installation process and made sure we were completely satisfied with the appearance and operation of the heaters. We highly recommend your business to anyone looking for new heating.
Best regards, Dave and Anne.
Eddie, the fireplace is now complete and looks fantastic. We cannot thank you enough for such a smooth installation. Cheers.
Liz and John Harris
The Coastal Fireplace team made what we’d been told was impossible, possible for us and now we are lucky to have our Cheminees Philippe as main feature in our farmhouse living room. Eddie and his team gave us thorough, expert advice as to how we could have our Radiant 692 Woodheater installed to meet standards and after being told so many times that this wasn’t possible, it was so refreshing to have finally found a solution. We highly recommend Coastal Fireplaces and can’t thank them enough for such a smooth, professional process.
Thanks again CF team, we have had endless compliments on our woodheater since installation and it heats the whole house to perfection. We absolutely love it!
We were keen to buy our new fireplace locally and, after extensive research, were very pleased to find the one we wanted at Coastal Fireplaces in Waurn Ponds. Dealing with Heather throughout the process was excellent for us; she was responsive and knowledgeable about the product and more than happy to find out further information as we asked for it. We are very pleased with our new fireplace and the service provided throughout the process of its acquisition. We will be looking to buy another fireplace soon and will definitely go back to Coastal Fireplaces to seek their assistance.